Wayne State University

BTS Service Request Forms

Effective Monday, June 6, 2016, the Business Technology Solutions team has transitioned over to TechSolutions for our ticketing system, and the CallTracker forms used previously are no longer available.

Please use the updated links below to submit support requests to the BTS team.

General IT Support Requests

Mass Messaging Requests


Web/CMS Maintenance Requests


HRCRM Support Requests
(for HR use only)


Please contact the Business Technology Solutions team with questions on the above forms.

XM (non-WSU employee) Record Requests - CAMPUS (excluding SOM)

  • To request the creation of an XM record for a non-WSU employee affiliated with a WSU SCD (excluding the School of Medicine), please contact Human Resouces directly at hrsolutions@wayne.edu.

XM (non-WSU employee) Record Requests - SOM only


Please contact the Business Technology Solutions team with questions on the above form.

Desktop Support Requests

Non-DeskTech AD Account Requests


Please contact the C&IT Desktop Technology Services team with questions on the above requests and forms, or call the C&IT Help Desk at (313) 577-HELP.